Frequently Asked Questions
General
Oven Elite HQ is an online store specializing in high-quality home and kitchen appliances. We aim to provide top-notch products that enhance your cooking experience.
You can reach our customer service team via the following:
-Email: support@ovenelitehq.com
-Phone: (302) 600-1852
-Live Chat
We strive to respond within 24 hours.
Yes, all Oven Elite HQ appliances come with a comprehensive manufacturer's warranty.
Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team as soon as possible to make any changes.
All non-Wyoming orders are Tax-free!
Shipping
Curbside delivery comes standard as an option with all products. We also offer Threshold and White Glove delivery for some of our products.
All orders over $100 come with free standard curbside shipping!
Currently, we ship within the Contiguous United States only (lower 48 and DC). We are working to expand our shipping options in the future.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's site.
If your package is delayed beyond the estimated delivery date, please contact our customer service team for assistance.
If your item arrives damaged, please email our customer service team immediately with photos and/or videos of the damage. You should also make a note on the Bill of lading and refuse delivery. We will arrange for a replacement or refund.
Payments
We accept major credit cards, Klarna, Shop Pay, PayPal, Google Pay, Apple Pay, Amazon Pay, Venmo, and Wire Transfers.
Yes, our site uses SSL encryption to protect your payment information. We do not store credit card details on our servers.
Yes, we offer financing plans through our partners at Klarna and Shop Pay. Details will be available at checkout.
If your payment is declined, please check your card details and try again. If the issue persists, contact your bank for assistance.
Refunds are processed for eligible returns within 3-5 business days of receipt. Please see our Return and Refund Policy for more details.
Returns
We offer a 30-day return policy on most items. Products must be unused, undamaged, and returned in their original condition and packaging.
To start a return or exchange, please email our customer service team with the following:
- Your order number
- A picture or scanned PDF of your receipt/proof of purchase
- Reason for return
Damaged products and Personalized/Custom-made products are not eligible for returns. (Note that damaged products are still eligible for refunds)
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
Returns are processed within 3-5 business days of receiving the item. Refunds will be issued to the original payment method.